March 2022ENTERPRISE SECURITY| | 19future vulnerabilities and take precautions in advance. In addition, with its business operations built around customer success, the company constantly augments its applications with new features and functionalities based on clients' feedback. For example, capabilities such as IP whitelisting and 2FA for accessing Jira were developed completely based on customer feedback. In addition, Alpha Serve makes its solutions compatible with new versions of Atlassian products.Such capabilities and functions help improve the security posture of their clients' enterprise software and bring measurable outcomes for the businesses. In one instance, a reputed university that used Jira, Jira Service Management, and Confluence approached Alpha Serve to secure their records by limiting their accounts to authorized personnel. Traditionally, the university accomplished this by allowing users to log into the accounts using on-campus networks or VPNs. However, with the need to provide authorized access through networks outside the campus becoming apparent, they wanted an extra layer of security for their Confluence platform during remote log-in attempts. After extensive research, the client downloaded and installed Alpha Serve's 2FA plugins for Jira and Confluence for a free trial period. The client regularly sent feedback to Alpha Serve, which enabled them to improve the product and tailor the security solutions to their specific needs. After testing, evaluation, and improvement, the university switched to a paid version of the plugins for both Jira and Confluence and started to use them in full swing.Such success stories stem from Alpha Serve's expertise in software development and experience in tailoring solutions to their customers' business needs. Moving ahead, the company plans to support their clients using Jira with their cloud migration strategies, develop new apps, and enter new marketplaces apart from Atlassian, Magento, and Shopify. With such solutions and tools, the company plans to support more clients with their expanding security and other business needs. "At Alpha Serve, we always strive embrace innovative technologies and novel techniques to help enterprises increase their security levels," concludes Anna. ESWe leverage two-factor authentication (2FA), a simple but powerful method, to help clients improve the security posture of Jira, Confluence, and other Atlassian products
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