July 2020ENTERPRISE SECURITY| | 19s the generational shift from Baby Boomers to Millennials and Generation Z grips our workforce, our communication patterns are changing. In 2010, Plantronics' How We Work study proclaimed that 83% of respondents considered email to be "critical to (their) overall success and productivity." Only 38% thought the same about messaging. By 2016, we were 13% more likely to check our SMS and chat applications first thing in the morning than our email according to Deloitte.For governments and enterprises, embracing this technologically driven change promises increased efficiency, additional revenue streams, engaged customers, and happier employees. At least, that's what the marketers promise. In reality, digital transformation requires altering the organization's overall strategy, as well as changing their workplace culture. Given the intense pressures to remain competitive in their given market and attract and retain new employees without alienating retiring Baby Boomers, cybersecurity mistakes will happen.For example, on 4 July 2018, Singapore's SingHealth, whose hospitals include the world-renowned Singapore General Health, discovered a data breach involving the personal and medical data of about 160,000 patients. Over the course of twenty-two hearings, details emerged that inadequate employee training, weak passwords, and non-enforcement of two-factor authentication for administrators were all significant contributors to the incident. SingHealth's digital security culture exacerbated a bad situation.For governments and enterprises in regions focused on overcoming the digital divide, adopting mobile-first technologies presents a unique opportunity to build a robust digital security culture by focusing on critical factors during the digital transformation and eliminating shadow IT before it gains a foothold in their workplace.Mobile-First Digital Transformation Critical FactorsMobile-first digital transformation requires radical changes in how you interact with your employees, customers, and partners. Over time, these interactions will create new expectations, including quicker customer service responses. While meeting and exceeding these expectations, your organization will improve its efficiency and explore new business models.Understand why digital transformations fail.1. Failure to document and communicate.According to Insight's "The Challenge of Change: IT in Transition," 62% of organizations surveyed failed to document and communicate their overall IT strategy. Documenting a strategy is meaningless if half of your organization doesn't even know you have one.2. Ignoring technological change.Realigning skillsets, acquiring new skills, and reorganizing business units, including creating new roles and responsibilities, are all parts of achieving digital transformation. However, the keyword here is "digital." New skills are only useful if they're applied. You can only use them if you also have the technology.3. Not rising to challenges.Over half of the organization's surveyed by Insight stalled or abandoned an IT transformation initiative after ADigital Transformation and Security CultureBy Francois Rodriguez, CMO, AdeyaFrancois RodriguezCXO INSIGHTS
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